MOHAMMED IBRAHIM

IT Help desk-Insurance Coordinator

AL BURAIMI - OMAN

Profile summary

I am a dedicated and self-motivated professional seeking a full-time position that presents both challenges and opportunities for growth. With strong interpersonal abilities, exceptional time management, and effective problem-solving skills, I excel in dynamic environments. As a reliable and adaptable team player, I thrive under pressure and am committed to meeting deadlines while maintaining high standards of quality and performance. Let me contribute my enthusiasm and work ethic to your organization

Career highlights

Optimized Claim Submission Processes: Streamlined medical claim submissions, resulting in a 15% decrease in processing time and improved accuracy for claim approvals at YAS Medical Group.

Key skills

Skills
Help DeskCommercialization of Medical DevicesGraphic DesignTeam managementTeam workMicrosoft OfficeOrganizational and planning skillsDecision-makingWebsites managementGood listener and communicatorCreativityReliabilityCybersecurity Awareness and FundamentalsCloud Computing Fundamentals (e.g., AWS, Azure, Google Cloud)ITIL Foundation CertificationScripting and Automation (e.g., PowerShell, Python for basic tasks)Remote Desktop Support Tools (e.g., RDP, TeamViewer, AnyDesk)

Professional experience

IT Officer - Design – Medical Insurance CoordinatorApr 2017 - Present
YAS Medical Group | Al-Buraimi, Oman

IT Officer – Design  Managing the company's system IT work in medical system for a medical center and Hospital  Set up a mini LAN and device placements, and Installations - Trouble shoot problems in 75 PC  Install anti-malware  Assisted in the retrieval of valuable data  Designs for everything related to medical work Designs (Instagram – Facebook ) Banners - work Papers Medical Insurance Coordinator  Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures  Sending prior authorization/ pre-approvals through online portals & e-mail  Uploading claims through online portals  Expert in claim submissions/resubmission  Making excel sheets for claim related services  Used administrative guidelines as resource or to answer questions when processing medical claims.  Responded to correspondence from insurance companies.  Reviewed provider coding information to report services and verify correctness.  Processed insurance payments and maintained accurate documentation of payments.  Paid or denied medical claims based upon established claims processing criteria.  Verified patient insurance coverage and benefits for medical claims.  Followed up on denied claims to verify timely patient payment and resolution.  Assisted in training new staff on medical record processing and filing procedures.  Carried out day-day-day duties accurately and efficiently

  • Managing the company's system IT work in medical system for a medical center and Hospital
  • Set up a mini LAN and device placements, and Installations - Trouble shoot problems in 75 PC
  • Install anti-malware
  • Assisted in the retrieval of valuable data
  • Designs for everything related to medical work Designs (Instagram – Facebook ) Banners - work Papers
IT Help desk –Account- DesignMar 2012 - Apr 2017
ONYXTOURS | NEW CAIRO, Egypt

 Set up a mini LAN and device placements, and Installations  Trouble shoot problems in 10 PC  Install anti-malware  Designs for everything related to work Designs (Facebook ) Banners - work Papers  Account (Treasury official )

  • Set up a mini LAN and device placements, and Installations
  • Trouble shoot problems in 10 PC
  • Install anti-malware
  • Designs for everything related to work Designs (Facebook ) Banners - work Papers
  • Account (Treasury official )

Education

Certificate
Microsoft

Microsoft Certified Professional (M. C. P)

Certificate
Microsoft

Microsoft Certified System Administrator (M.C.S.A)

Certificate
Microsoft

Microsoft Certified System Engineer (M.C.S.E)

Certificate
Cisco

Cisco Certified Network Associate certificate

Certificate
Se lf Study

ITIL® Certifications

Certificate
Linked in (Online Learning)

Communication Foundations

Certificate
Linked in (Online Learning)

Become an IT Support Technician

Certificate
Linked in (Online Learning)

Comp TIA A+ (220-1001)

Certificate
Linked in (Online Learning)

Comp TIA Network

DiplomaNov 2015 - Jan 2016
Senior Steps

Red Hat System Administrator I-II-III Diploma